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Wednesday, 13 January 2010 |
When my printer's type began
to grow faint, I called a local repair shop where a friendly man informed me
that the printer probably needed only to be cleaned. Because the store charged
$50 for such cleanings, he told me, I might be better off reading the printer's
manual and trying the job myself.
Pleasantly surprised by his candor, I
asked, "Does your boss know that you discourage business?"
"Actually
it's my boss's idea," the employee replied sheepishly. "We usually make more
money on repairs if we let people try to fix things themselves first."
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